FAQ

 

What types of products do you offer?

The Cyanide & Happiness Store specializes in a unique selection of games and merchandise that celebrate humor and creativity. Our offerings include card games such as "Texas Hold It" and various playful items designed to spark laughter and express individuality.

What is your return policy?

Our return policy allows for returns within 30 days of purchase. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. A receipt or proof of purchase is required for all returns.

How long does it take to process a refund?

Once your returned item is received and inspected, you will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a certain number of days, depending on your bank's processing times.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including sale items and any products that show obvious signs of use or are not in their original condition. Additionally, items returned more than 30 days after delivery are also ineligible for a refund.

What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, you may request an exchange for the same item. Please contact us at store@explosm.net to initiate the exchange process.

Do you offer gift returns?

If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. If the item was not marked as a gift, the refund will be sent to the gift giver.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.

What are the shipping costs?